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At Olive & Bloom, your privacy and experience are important to us. This page outlines how we collect and use your personal information, as well as the terms and conditions that apply when shopping with us.
Privacy Policy
1. What We Collect
When you place an order or contact us, we may collect personal details such as your name, email, shipping address, and payment information. This data is used only to fulfill your order and communicate with you.
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Respond to enquiries and support requests
- Improve our website and services
- Send occasional updates or promotions (only with your consent)
3. Third Parties
We do not sell or share your personal information with third parties, except as required to complete your order (e.g., payment processing, shipping carriers).
4. Cookies
Our website uses cookies to enhance your browsing experience. You can adjust your browser settings to decline cookies if you prefer.
5. Your Rights
You can request to access, update, or delete your personal information at any time by contacting us at oliveandbloomsoaps@gmail.com.
Terms and Conditions
1. Product Descriptions
All Olive & Bloom products are handmade in small batches using natural ingredients. Due to this, slight variations in color, scent, or shape may occur — we believe this is part of their unique charm.
2. Ordering & Payment
Orders are processed in Australian dollars (AUD). Payment must be made in full at the time of purchase. We accept most major credit cards and secure payment platforms.
3. Shipping & Delivery
We aim to dispatch orders within 3–5 business days. Delivery times may vary based on your location. Please refer to our Shipping Policy for full details.
4. Returns & Refunds
Due to hygiene reasons, we cannot accept returns for change of mind. If an item is damaged or incorrect, please contact us within 7 days. See our Returns Policy for more information.
5. Intellectual Property
All content on this website — including logos, text, images, and product designs — is the property of Olive & Bloom and may not be copied or used without permission.
6. Changes to Terms
We reserve the right to update these policies at any time. Any changes will be posted on this page.
Need help or have a question?
We’re here to help — contact us anytime at oliveandbloomsoaps@gmail.com.